TrenDee wants you to be excited about your new purchase and we hope you love it. However, we understand that may not always be the case which is why we have a no-questions-asked return policy. If you need to return an item our customer service team is here to help. Please refer to our policy when returning a product you purchased from www.thetrendeecollection.com
Due to all products in the Black Lives Matter Collection being donation-based, we will not be accepting returns, refunds, or exchanges on these items. If you ordered a product and it is damaged, please contact our customer service team within 5 days of your order arriving and we will be happy to have a replacement sent to you.
The TrenDee 30-Day Hassle-Free Returns
We want you to love your purchase from TrenDee but if for any reason you are not completely satisfied then all products purchased directly from www.thetrendeecollection.com are covered by our 30-day hassle-free returns as long as they fall within our return policy guidelines. Contact our customer service team for more information via our contact us page.
Return Policy Guidelines
Must include a valid original purchase order number from www.thetrendeecollection.com. If you cannot find your order number, please contact our customer service team before shipping your item back, and we will be happy to find it for you.
Purchases made outside of www.thetrendeecollection.com must contact the respective seller for returns.
Returned products must be in their original packaging without any missing contents. If any contents are missing, a refund will not be issued.
If your item has been used or opened, a restocking fee of 10% may be applied.
Return shipping costs are the buyer’s responsibility. TrenDee is not responsible for return shipping costs. Shipping costs from the original purchase are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
All returns must be made within 30 days from the date of purchase for a full refund. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
Once we receive the return device to our warehouse, it will take approximately 2-3 business days to process a refund.
Once we issue a refund, it can take up to 5-7 business days for it to reflect in your original method of payment. Based on your bank refund times may vary.
Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. TrenDee is not liable for lost or stolen return packages during transit/delivery.
Please Note: All Sale, Promotional Items, or Items purchased using a discount code are not eligible for Returns, Exchanges, Money-Back Guarantees, or Warranties. They are considered final sale.
Bundle Returns/Refunds: In order to receive a refund, you must return all items within the bundle and they must be in their original packaging.
TrenDee reserves the right to limit your returns for any reason if we suspect suspicious, illegal activity, or foul play.